Return / Warranty Policy

Returns

We invite you to try out our incredible germblaster. We are so sure that you will be satisfied that we offer you a 30-day money-back guarantee. If at any time in the first 30 days, you wish to return your ionizer we will give you a full refund.

To initiate a return / refund

Please contact Customer Service to initiate a return of any type. Returns will not be accepted without our prior authorization and a valid Return Merchandise Authorization (RMA) number. Once your return has been processed, you can expect a refund within 7 business days. You are responsible to pay for all return shipping charges. Original shipping charges if applicable, will not be refunded.

Warranty

Your germblaster carries a 1-year warranty which begins on the original date of purchase. Proof of purchase required. The AlkaViva Perfect Pitcher warranty covers all parts and 100% of labor costs due to manufacturing defects only. If we cannot fix it, we will replace it. Customer is responsible for shipping costs both ways unless the unit is bad out of the box and returned within 30 days of purchase. The warranty expressly excludes damage caused by environmental factors including (but not limited to) mineral build-up due to hard water or high levels of iron or poor source water quality.